Susan Pagan-Hilton
Media Communications • Creative Design • Career Development
RESUME
Professional
Profile
Technical Skills
• Photoshop
• InDesign
• Illustrator
• CMS| CSS
• UX/UI Design
• SalesForce
• Workday
• Symplicity
• Slack | Cisco Jabber
• Zoom | Skype
• Brazen (Virtual Career Fair Platform)
• OpenSea | MetaMask |Ethereum NFTs
• Acrobat Professional
• Keynote | PowerPoint
• MS Word | Excel | OneDrive
• WordPress | Blogs
• Grammarly | Wordtune
• Bilingual | Spanish
• Social Media Integration
• Facebook |Instagram | Twitter | TikTok
Recruitment Relationship Manager
Tuck School of Business at Dartmouth | Hanover, NH | Aug 2023 – Present
Management and Creative Duties:
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Recruitment Activities: Manage and schedule company-wide recruiting
efforts within targeted industries. -
Foster Relationships: Cultivate and enhance relationships with pivotal recruiters and industry employers.
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Manage Events: Coordination of interview forums, multi-school events, student career clubs, career treks, and various student career activities.
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Student Recruitment Goals: Coordinate career treks and related activities to achieve recruitment priorities.
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Collaborate: Manage recruiting-focused projects involving collaboration with multiple Tuck offices.
Team Lead Manager
Full Sail University | Winter Park, FL | Jan 2011 – Aug 2023
Management and Creative Duties:
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Manage a team of eight Career Advisors, Industry Outreach Reps, and Assistant advisors, who oversee fifteen industry-specific degree programs.
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Assist over 80k+ students and alumni with their career development needs.
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Collaborated with Program/Course Directors on the new Career Readiness course using LMS (learning management system software application).
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Attend and conduct Program Advisory Committee (PAC) meetings.
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Prepare and provide annual employment statistics reports (STATS) to the ACCSC accreditation board and Compliance Department.
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Share industry trends with Education to help with course track adjustments.
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Work on various team projects such as Hiring Events (on-campus and virtual), Employer Visits, Class Lectures, Workshops, etc.
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Collaborated with Full Sail Program Directors, VPs, and Senior Management to create an 8-week training program for both faulty and management called "Communications Masterclass".
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Create editorial and digital design materials for Career Developments social media platforms, marketing campaigns, newsletters, and job blasts.
Student/Alumni Career Development Duties:
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Provide one-on-one employment assistance to students and alumni.
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Review resumes, portfolios, demos, and professional skills.
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Advise with job search skills and interview techniques.
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Provide career information, resources, links, and job leads.
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Assist in identifying areas requiring further training.
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Establish relationships with businesses and industry organizations.
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Supply up to date information on occupational and labor market trends.
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Maintain an employer, student, and graduate database.
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Attend presentations, advisory board meetings, careers fairs, and conventions.
Degree Programs Managed:
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Creative Writing (Cert, AA, BFA & MFA)
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Graphic Design (Cert, AA, & BFA)
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Instructional Design (Cert, & MS)
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Media Communications (Cert, AA, & BFA)
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Media Design (MFA)
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New Media Journalism (MA)
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Public Relations (MA)
Creative Director | Sales & Media Specialist
Creative Angle Media | Winter Park, FL | Feb 2001 – Jan 2011
Creative development of digital/print materials, logos, websites, brochures, press kits, editorial content, brand development, promotions, and internet marketing.
Specialties: Creative direction, layout and design, ad creation, photo editing, and retouching, web development and design, illustrations, print pagination, pre-press, proofing, budgeting, estimating, vendor contract negotiations, and management.
Clients / Projects have Included:
• Walt Disney World Co. • The American Red Cross • The City of Orlando
• Disney Festival of the Masters • Grand magazine • HBIF • Idea Factory
• Hispanic Chamber of Commerce Metro Orlando • HomeBuyer magazine
• Hispanic Heritage Scholarship Fund • Lake Nona • Maitland Art Festival
• LULAC / Convention Program—League of United Latin American Citizens
• NEFBA—The Northeast Florida Builders Association • ShuffieldLoman PA
• Orlando Home & Leisure magazine • Orange County Government
CEO | Creative Director | Publisher
Ahora Orlando magazine | Winter Park, FL | Aug 2002 – Sept 2010
Ahora Orlando magazine was central Florida's first bilingual city magazine. The goal of the publication was to bridge the gap between the corporate industry and the incoming Hispanic market.
As Publisher, I handled marketing, brand/creative development, promotions, and public relations. Created new business, aligned strategic partnerships, maintained profitability and generated sponsorship packages.
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Created a start-up publication, and within 3 years, it was valued at 1.5 million.
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Estimated readership of 150,000 per issue (of print publication).
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Received 6.5 million online requests per month, for the official website.
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Formed alliances with leading national organizations and businesses.
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Reached targeted audience through print, online, and media partnerships.
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Was the official magazine of the Hispanic Chamber of Commerce.
Awards:
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FMA 2004 Charlie Award | General Excellence
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FMA 2004 Charlie Award | Best New Magazine
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HCCMO 2004 Don Quixote Award | Business less than 3 years
Partnerships / Clients Included:
• Borders Books • CBS Television • Cirque du Soleil - La Nouba • City of Orlando
• Copa Airlines • EMBARQ • Florida Hospital • Hilton Orlando • Lockheed Martin
• Orlando Health Hospital • Orlando Magic • StateFarm • SunTrust Banks
• Orlando Science Center • Universal Studios • Univision • Walt Disney World
Photo Editor | Director
World Publications | Winter Park, FL | Jan 2002 – Nov 2002
Directed photoshoots, photo styling, imaging proofing, photo researching, photography call-out, and color correction. Negotiated contracts with stylists and photographers. Handled all billing and payments for photography.
Publications:
• Caribbean Travel & Life magazine • Garden Design magazine
Senior Art Director
Harcourt Brace School Publishing | Orlando, FL | Jan 2001 – Jan 2002
Supervised all levels of production and design for various textbook publications.
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Design and page layout.
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Extensive client and printer contacts.
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Budgeting and estimating for photography and illustrations.
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Created database to process over 15,000 pages for various proofing stages.
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Worked closely with the editorial, art, and management teams.
Director of Design and Production
ABARTA Media | Orlando magazine | Orlando, FL | May 1997 – Jan 2001
Supervised all levels of design and production for multiple magazine titles.
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Design and page layout.
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Pagination layout for all publications.
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Extensive client and printer contact and vendor negotiations.
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Budgeting and estimating for all titles and promotional materials.
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On-site press checks, page proofing, ad trafficking, computer graphics.
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Worked closely with the editorial, art, and management teams.
Publications:
• Orlando magazine • Where Orlando • Where Miami • Orlando Home Design
• American Express Dining Guide • Orlando Golf Guide • Various Travel Pubs
Senior Creative Director
Griffith Art Studio | New York City | April 1994 – May 1997
Development and design of promotional pieces, including promotional novelties, press kits, calendars, banners, brochures, and stadium programs. Extensive dealings with promotional vendors and printers.
Partnerships / Clients Included:
• Noelle-Elaine Media Consultants • National Negro Baseball League • Caribbean Football League • Pan-American Finical Group
Print Promotional Purchasing Coordinator
Ziff-Davis Publishing | New York City | Jan 1992 – Mar 1994
Supervised all levels of promotional and direct mail pieces, including promotional novelties, press kits, banners, brochures, inserts, and CDs. Budgeting, estimating, and contract negotiations. Extensive dealings with vendors and printers.
Publications:
• Mac User magazine • PC User magazine • Computer Shopper magazine
Production Manager
Dance magazine | New York City | Feb 1989 – Dec1991
Supervising all levels of production. Designed layout for the entire magazine. Extensive client and printer contacts. Budgeting and estimating projects. Worked with blue lines, type specking, 4/color and black & white processing, trafficking
and computer graphics.
Publications:
• Dance magazine • Stern's Performing Arts Directory
Associate Production Manager
Reese Communications | New York City | Jan 1988 – Feb 1989
Assisting in all levels of production for various magazines. Designed layouts, production management, client and printer contact, and computer processing.
Publications:
• Five titles of Detective magazine • Video magazine
Work
Experience
Recomendations
"... I have had the great pleasure
of working with Susan on a number
of projects, and as colleagues on various community boards. She is an extremely talented and exceptional communicator, with extraordinary leadership skills..."
—Betty Martinez Lowery
Manager, Community Relationships, Walt Disney World Co.
"...Communicating with kindness and empathy is a skill that is greatly lacking in the world, yet you not only are incredible at it, but you also chose to lean in to teach this skill to others! I believe that our Communications Masterclass is making the world a little happier and brighter through each class and the bond that’s formed with the attendees. I am so grateful for your expertise and generosity to help us design this program..."
—Maia Johnston
Employee Engagement Manager
Full Sail University
"...Susan has a work ethic like no other I've ever encountered. She always finds a way to get things done and get things done right. She continually grows and learns as a professional, always coming up with ways to make things better and more efficient. No matter how many projects and tasks that she is taking on, she never lets you see that she is under duress and still finds a way to make the work environment fun and exciting..."
—Kevin dela Cerna
Course Director, Bachelor of Science Media Communications
Full Sail University
"...There are many attributes that
I can assign to Susan, from quality work to on-time delivery, to creative ideas and the ability to listen and produce just what you want. Susan is exceptional. I rely on her expertise and knowledge to get the job done right the first time! "
—Lizette Valarino
Owner, The Idea Factory
"...It was a pleasure to work with Susan in all aspects. She is an exceptional professional with great ideas and is constantly pursuing the best for her employees, colleagues, and her clients.."
—Luz Guiza
Regional Sales Manager,
Tupperware Brands
"...strong communication skills and
a passion for making a difference
in the lives of others. Susan is an extraordinary woman who has
earned the respect and admiration
of our community. Her creativity
and business acumen are significant strengths along with her effective interpersonal skills..."
—Lou Carrion
Vice-President, National Sales,
SPRINT / EMBARQ
"...I have worked with Susan for
a number of years. Susan is detail-oriented and professional, but most importantly she works with integrity, following through on all her promises and commitments.
—Jack Swyers
Sales at Hickory Printing,
CGX Company
"...Outsourcing work to Susan’s company, as Orlando Home & Leisure’s Art Director, her work was of particular value to me and has always exceeded my expectations. Susan was able to handle a high-volume workload. I highly recommend Susan..."
—Laura Bluhm
Senior Art Director,
Orlando Home & Leisure magazine
"...Susan has the unique ability
to complete projects and resolve issues while maintaining a supportive, fun, and productive environment. She
stays up-to-date on technology and advancements in her industry. It is
truly a delight to work with her..."
—Kristin Rogers
Advertising Art Director,
Orlando Magazine
"...Susan is a highly professional individual, very skilled in her area of expertise. She goes beyond the call of duty and genuinely cares about the people she services. I admire Susan for her integrity and ingenuity and consider it an honor to be able to count on her professional assistance. I highly recommend her services!"
—Joanna Puello
ESL Course Director,
Full Sail University Graduate
Awards & Honors
• CHARLIE AWARDS / FMA 2004
General Excellence Award
Best Bilingual Magazine
• CHARLIE AWARDS / FMA 2004
General Excellence Award
Best New Magazine
• DON QUIJOTE AWARDS - 2004
Business Less Than 3 Years
• LA PRENSA - Women Who Make
a Difference - 2008
Nomination - Media
• BEACON AWARDS - 2010
Nomination - Small Business
COMMUNITY OUTREACH
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Assisted in the Development of Local Community Based Programs.
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Met Financial Goals by Creating Sponsorship Opportunities
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Connected Business Leaders with Local Community Organizations.
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Created Campaigns to Promote Education, Diversity, and Inclusion.
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Utilized Media to Increase Awareness of Programs and Fundraisers.
PROFESSIONAL SKILLS
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Career Coaching
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Professional Readiness
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Staff and Cultural Development
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Project Management
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Data Management
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Leadership and Delegation
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Empathy and Conflict Resolution
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Interpersonal skills
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Communication
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Problem-solving
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Coordinating
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Strategic Thinking
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Public Speaking
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Networking and Outreach
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Content Creation
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Copy Editing
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Art Direction and Design
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Brand Development
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Public Relations
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Event Planning
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Align Strategic Partnerships
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Vendor Negotiations
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Maintain Profitability
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Sales and Marketing
- Live On-Air Interviews
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Prepare Press Releases
Education & Training
Full Sail University
Communications Master Class | Feb 2020 – June 2021
Full Sail University
FALA Ground School | Communications Essentials | June 2015
School of Visual Arts College
Graphic Design & Advertising | 1989 – 1994
New York City Technical College
Graphic Design & Advertising | 1986 – 1989
Art & Design High School
Graphic Art & Advertising | 1982 – 1986
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Lynda.com
Designing a Resume for Creatives | Jun 2019
Lynda.com
Conflict Resolution Fundamentals | Nov 2014
Credential ID 5292D6
Lynda.com
Insights from a College Career CoachIn| Jan 2017
Credential ID 28DFB7
Featured TV & Publications
• ABC - Good Morning America
December 11, 2007
School Report Cards Offer Happy Meals —On-Air TV Interview
• New York Times
December 06, 2007
Straight A’s, With a Burger as a Prize
—By Stuart Elliott
• Chicago Tribune
December 07, 2007
Food for Grades Prize Criticized
—By Mike Hughlett
• Adweek
January 18, 2008
McD's Drops Ads From Report Cards
—By Kenneth Hein
• The Colbert Report
February 14, 2008
The Colbert Nation
—Comedy Central, Steven Colbert
• CBS - Channel 2 - WESH News
September 29, 2005
New Orlando Magazine Flying Sky High
—On-AIr TV Interview
• Orlando Business Journal
February 20, 2008
Hispanic Chamber Swears in New Board
—By Staff Writer
2010 - present
2010 - present